Refund policy
Refund & Exchange Policy
At Velore Perfumes, we take pride in delivering exquisite fragrances designed to elevate your scent game. While we ensure utmost care in packaging and shipping, we understand that rare mishaps may occur. To address those situations, we’ve crafted a straightforward refund and exchange policy.
- We do not offer refunds because perfumes are personal-use products, and once they leave our premises, we cannot guarantee their integrity or ensure they remain unopened or unused. This helps us maintain the highest hygiene and quality standards for all our customers.
- However, if your product arrives damaged, we will gladly arrange a replacement, provided the following conditions are met:
- You notify us within 3 days of delivery.
- You share your Order ID and clear photos and videos of the damaged item and packaging.
To request a replacement, please email us at support@veloreperfumes.com with the above details. Once verified, we will ship a replacement to you at no additional cost.
We Value Your Feedback
At Velore Perfumes, your experience matters. If you have suggestions or concerns, we’d love to hear from you. Your feedback inspires us to improve and deliver exceptional service.
Thank you for choosing Velore Perfumes – your journey to unforgettable fragrances starts here!
